Refund Policy

Last updated: September 2026

1. Scope and provider

This refund policy applies to all paid FlowLingua subscriptions ("Flow", "Power", "Audio add-on") across all purchase channels: purchases via the web app (payment via Stripe, seller: Tomas Chladek / FlowLingua), via Google Play (Android) and via the Apple App Store (iOS). It supplements the Terms of Service (in particular Section 5) and the Right of Withdrawal notice, and does not restrict your statutory rights.

Provider:
Tomas Chladek
Altkönigstr. 20
61169 Friedberg
Germany
E-mail: support@flowlingua.com

2. Purchases via the web app: contract with FlowLingua, payment via Stripe

If you purchase via the web app, the contract for digital content is concluded with us (Tomas Chladek, FlowLingua). Payment is processed by Stripe (Stripe Payments Europe, Ltd. and its affiliates); the technical management of the subscription is handled by RevenueCat. We sell as a small business within the meaning of § 19 of the German Value Added Tax Act; no value added tax is therefore currently charged or shown (all prices are final prices). You can request a refund for a web purchase by e-mail to support@flowlingua.com; refunds are issued by us via Stripe – on a pro-rata basis for renewed yearly subscriptions for unused days of the current annual period.

3. Statutory right of withdrawal (14 days)

Consumers have a 14-day right of withdrawal when first concluding a subscription in a distance contract. Details, consequences and the model withdrawal form can be found in the Right of Withdrawal notice.

Note on digital content: The right of withdrawal expires if, before the purchase, you expressly consented that performance begins immediately and confirmed your knowledge that the right of withdrawal would be lost (§ 356 (4) and (5) German Civil Code). The app obtains this consent in a dedicated step before your first purchase (checkbox in the purchase flow).

Later renewal payments of a running subscription are not covered by the right of withdrawal; they can be ended at any time by cancellation (see Section 5).

4. Free trial (7 days)

The Flow subscription begins with a free 7-day trial period. If you end the trial before it expires, no amount is charged – there is nothing to refund.

5. Refunds during a running subscription

a) Monthly subscriptions (all purchase channels): cancellable at any time; the cancellation takes effect at the end of the current month, and access to the premium features remains until then. Apart from statutory rights (e.g. withdrawal), there is no entitlement to a pro-rata refund for unused days of the current month.

b) Yearly subscriptions via the web app: fixed initial term of 12 months. Cancellation during the initial term: takes effect at the end of the initial term; no further charge is made. After the initial term has expired: cancellation at any time with immediate effect; amounts already paid for unused days of the current yearly period are refunded on a pro-rata basis.

c) Yearly subscriptions via the stores (Google Play, Apple App Store): cancellation via the subscription management of the respective store; refunds are governed by the respective store's refund policies, insofar as the law does not provide otherwise.

6. How to request a refund

Cancellation: via the "Cancel contracts here" button (in the app under Settings → Legal) or directly at https://flowlingua.com/app/cancel.
Refund request: by e-mail to support@flowlingua.com, stating your account e-mail address and, if available, the order or transaction number (contained in the confirmation e-mail from Stripe or the store). For web purchases, we process the request and issue the refund via Stripe; approved refunds are paid back to the original payment method, usually within 14 days.

7. Statutory rights unaffected; contact

This policy applies in addition to your statutory rights (in particular withdrawal and warranty rights) ; in the event of a conflict, your statutory rights remain unaffected. Should any provision of this policy be invalid, the validity of the remaining provisions remains unaffected.

Questions about refunds: support@flowlingua.com