Delete account

You can delete your FlowLingua account and the data associated with it at any time. There are two ways:

1. In the app (recommended)

Open the FlowLingua app and go to Settings → Delete account. Follow the confirmation step shown. After the deletion you will be logged out of your account.

2. By email (alternative)

If you no longer have access to your account, send an email to support@flowlingua.com with the subject “Delete account”. Please state in the email the email address stored with your account. We will verify your identity based on this email address and carry out the deletion.

What is deleted?

Deleting your account permanently removes the following data:

• Your profile and your account data
• Your vocabulary list and learned words
• Your favorites and bookmarks
• Your learning progress
• Content you uploaded and the data generated from it (translations, transcripts, decodings)

Statutory retention obligations (e.g. commercial and tax law retention periods for billing data) remain unaffected.

Important: Active subscription

An active paid subscription is not automatically terminated by deleting your account. Please also cancel your subscription via the channels named in the Terms of Use (Section 5.5): for purchases via Google Play via Google Play → Subscriptions (Google Play app or play.google.com/store/account/subscriptions), for purchases via the Apple App Store via the subscription settings of your Apple ID, and for purchases via the web app via the “Cancel contracts here” cancellation process (https://flowlingua.com/app/cancel), so that no further costs are incurred.

How fast is the deletion?

We process your deletion promptly after verifying your identity, at the latest within 30 days of receiving your request.

Provider

Tomas Chladek
Altkönigstr. 20
61169 Friedberg
Germany

Email: support@flowlingua.com